Refund policy

Returns & Refunds

I want you to love the goodies you choose from Namaste Shenoa, so I do my very best to photograph and describe every piece as accurately as possible.

Please remember that crystals are beautiful natural creations. Inclusions, markings, colour variations, small imperfections and differences in shape are all part of their natural character and are not considered faults.

Change of Mind

Please choose your goodies carefully, as I do not offer refunds or returns for change-of-mind purchases.

If you feel there is something wrong with an item you have received, please contact me within 48 hours of delivery so I can help get it sorted.

Damaged in Transit

I pack everything really well and with lots of care, but unfortunately damage can occasionally happen during transit.

If your order arrives damaged, please contact me within 48 hours at namaste-shenoa@hotmail.com and send clear photos of the damaged item, the packaging it arrived in, and any visible damage to the parcel.

Please hold onto all of the original packaging until we have sorted everything out.

Once I've received your photos, I'll be in touch with the next steps. If the item needs to be returned to me, a refund or store credit can then be arranged, depending on the circumstances.

If something isn't right with your order, please always get in touch and give me the opportunity to help.

Thank you so much for shopping with and supporting Namaste Shenoa.

Big smiles,
Shenoa ♡