Shipping policy

 

Packaging and Shipping

For shipping, I've partnered with Go Sweet Spot and Poste Haste NZ Couriers to ensure your experience is seamless. While I prioritize overnight delivery and put in every effort to expedite the process, please understand that sometimes delivery times are beyond my control. Rest assured, I'm committed to getting your treasures to you as swiftly as possible.

Please enjoy free shipping on orders over $200, with combined shipping for all your selections. Pay just once, and I'll take care of the rest.

To mirror the care with which I curate my offerings, I ensure they are packed with utmost precision. I embrace eco-conscious practices by utilizing recycled packaging whenever possible. This includes recycled boxes, as I believe in the beauty of sustainability. So, don't be surprised if your treasures arrive in unique packaging – it's all part of the journey.

Upon dispatching your package to the courier, you can anticipate a fulfillment email containing tracking details. My aim is to have packages prepared and sent within 24 to 48 hours, barring weekends. With most packages, you can expect next-day delivery, while deliveries to the South Island typically take one to two days.

For those residing in rural areas, kindly opt for the rural postage option. If not, I'll be in touch to arrange payment for the additional postage before sending out your goodies. Your cooperation is greatly appreciated.

Thank you for entrusting me with your order, and I look forward to ensuring your experience is both delightful and efficient.

International Taxes & Duties

All orders are shipped from New Zealand. If you are purchasing from outside New Zealand, you are responsible for paying any import duties, customs fees, or taxes applicable in your own country. These charges are not included in our prices and may be collected by your local customs office upon delivery. Please check with your local tax or customs authority for details before ordering.

Big smiles, Shenoa